Our 100% Happiness Gaurantee
At Bookshelf Memories, we're dedicated to ensuring that every customer is 100% satisfied with their purchase. If you're not completely happy with your DIY craft for any reason, we're here to make it right and learn from your experience.
Return Policy
Eligibility: All items purchased from Bookshelf Memories are covered by our 100% Happiness Guarantee. We understand that trying out a new DIY craft may not always meet your expectations, and we welcome returns, even for opened items. Your feedback is invaluable to us, and we're committed to continuously improving our products and services.
Time Frame: You have 30 days from the date of delivery to initiate a return for your purchase. Whether you've encountered an issue, changed your mind, or simply didn't love your experience with our product, we want to hear from you.
How to Initiate a Return: To start the return process, please contact our customer service team at support@bookshelfmemories.com. We value your feedback, so please share your thoughts on what didn't meet your expectations. Your input helps us refine our products and provide better experiences for all our customers.
Refund or Exchange: Upon receiving your returned item(s), we'll process your refund within 5 business days. Refunds will be issued to the original method of payment used for the purchase. The time it takes for the funds to show up on your original payment method will vary. If you prefer an exchange or store credit, we'll accommodate your request.
Return Shipping: As a small business, we care deeply about our customers, and we understand that return shipping costs can be a concern. That's why we offer prepaid return labels for returns due to product defects or errors on our part. For other returns, return shipping costs are the responsibility of the customer.
Your Feedback Matters: We're committed to delivering exceptional products and experiences, and your feedback plays a crucial role in helping us achieve that goal. Whether you loved your DIY craft or encountered any challenges, we want to hear from you. Your insights guide our efforts to continually improve and innovate.
Contact Us: If you have any questions, concerns, or feedback regarding our 100% Happiness Guarantee or the return process, please don't hesitate to reach out to our dedicated customer service team at support@bookshelfmemories.com. We're here to assist you every step of the way.